Empowering first-line managers as change leaders towards co-creation culture: the role of facilitated sensemaking

IMPACTImplementing methodical co-creation as a new norm or social innovation in disability services takes more than regulatory policy steering just delegating the change leadership mandate to first-line managers (FLMs). First, motivating and empowering FLMs requires sensemaking that is grounded asset-based sense-of-coherence approaches both recognize disturb their situated service narrative. Facilitated collective dialogues are based on deep listening salutogenic approach may help promote towards co-creative culture. Second, pathological narratives weaken FLMs’ motivation perceived abilities be gradually transformed instead empower them for leadership.